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Case Studies
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| Featured Case Study: Idyllwild Arts Academy | 5-26-2009 |
Take 265 highly creative students from more than 30 regions around the world, and put them together in a spectacular mountain setting with a renowned arts community. That’s campus life at Idyllwild Arts Academy, a private residential high school located in the San Bernadino National Forest, on the western slopes of California’s San Jacinto Mountains. Idyllwild’s campus is naturally beautiful, complete with alpine forests, mountains, and meadows.
Idyllwild Arts Academy offers a disciplined college preparatory program for grades 9-12 and post-graduates, together with world-class training in creative writing, dance, film and video, interdisciplinary arts, music, theatre, and visual arts. The picturesque campus covers more than 207 acres of forest, and houses about 70 buildings, including classrooms, studios, theaters, offices, labs, dorm rooms and dining halls. It’s also fairly remote—more than two hours by car from the urban neighborhoods of Los Angeles and San Diego—which means that reliable and effective communications are vital for students, parents and staff.
As the school’s previous phone system reached its end of life and became increasingly expensive to run and maintain, IT director, Buck Little, decided to investigate options in IP telephony. Experience told him that in this rural setting, the IP network was more reliable than the aging phone wiring, and that the advanced communications capabilities available with an IP-based system, would help improve efficiency and safety at the school. “Since we’re in an area that is susceptible to earthquakes, fires and even mudslides, we take emergency preparedness very seriously, and communications is a key part of that,” Mr Little said. “Not only was it becoming increasingly difficult to get parts for our old phone system, but the system simply didn’t offer the kinds of 911 and campus-friendly features, such as fourdigit dialing and automated call distribution, that we need to stay connected across campus.”
Click here for the full success story. (PDF - 1.29mb) |
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| January 2008 |
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A San Diego Insurance company was looking to replace their existing TDM NEC PBX. They were about to purchase an Open Source PBX. After seeing a demonstration of the ShoreTel IP PBX they elected not to go with an Open Source solution. They contracted with Global CTI to supply them a ShoreTel Enterprise IP PBX.
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| August 2008 |
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A very prestigious California private boarding school (grades 9-12) has chosen Global CTI to replace their existing Fujitsu PBX with a Shoretel IP PBX. They purchased 17 ShoreGear 24A switches for a total of 408 analog station ports, 2 T-1K ShoreGear Switches to accommodate two IDSN PRI Circuits and 1 ShoreGear 90 Switch for the IP phones. A second ShoreGear 90 Switch was added to give the system redundancy (N+1). ShoreTel Professional Services designed a custom application so that the student phones could have a schedule of when they can receive and make calls and when the phones are restricted.
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| November 2008 |
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| A 40 year old Law Firm has selected Global CTI to install a ShoreTel Enterprise IP PBX for them. They have offices in Los Angeles, Santa Ana, Sacramento and Riverside. |
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