Cost-effective Quality of Service for Public Entities
You'll find Global CTI Group communications solutions in municipalities and county governments as well as local authorities across California. We also serve many other public sector bodies, including healthcare and educational institutions. This broad experience in the public sector combined with our expertise in communications service has provided us with genuine insights into the particular needs and goals of those who spend taxpayers' money and how they can directly benefit from the effective use of Unified Communications.
Global CTI solutions allow those who run public sector organizations to:
- transform the quality of the services they provide to their stakeholders,
- provide their staff with new tools that enable more efficient working practices
- Cut costs.
Simplifying the development of new services
One technology in particular makes the provision of new stakeholder services possible and affordable. IP (Internet Protocol) brings the technology that drives the Internet into a public body's own information systems, and - because it uses open standards - makes affordable services that were once too expensive to consider. So the deployment of a secure IP infrastructure is almost always the first step that an organization must take when seeking to simplify administrative services and facilitate stronger relationships between it and the people it serves.
A secure IP network provides the foundation on which a public body can easily build a wide range of affordable and highly effective communications solutions and productivity tools. These can provide attractive returns on investment, often paying for themselves quickly in cost savings and efficiencies, and continuing to allow better services to be delivered to stakeholders more cheaply for many years to come.
Making the most of every citizen interaction
The use of advanced contact center solutions can greatly enhance the way public sector organizations interact with stakeholders. Connecting the right people to the right information in real-time allows employees to respond quickly and effectively to citizens' requests, greatly improving the quality of experience for both parties. It boosts the productivity and morale of staff and can help reduce operating costs.
The most effective contact centers closely align the best available technology and services with an organization's operating objectives and processes. Global CTI Group's experienced project teams define, deliver and optimize contact center solutions to meet our customers' needs using technology from the world's leading vendors. We continually invest in our people to maintain our expert status including the highest levels of vendor accreditation.
One of the most important elements of any solution is the correct use of intelligent routing of interactions to available contact center agents or employees best qualified to handle a particular call. When implemented alongside tools and processes to allow monitoring, evaluation and management of contact center teams, the quality of experience for citizens and staff can be greatly enhanced.
The introduction of IP and SIP based solutions can also make contact centers more flexible and affordable. When deployed correctly, they allow for more straightforward integration of solutions with existing business applications. Global CTI Group clients, have access to our professional services teams, specialized in the deployment of all forms of contact center solution. Their experience and expertise will help you to make the right technology and service decisions for your organization.